Privacy Policy

Effective October 29, 2026 · Version 2026-10-29

1. Who we are

VoiceWRX is provided by CompanyWRX, LLC ("CompanyWRX", "we", "us"). This policy explains how we handle personal information through voicewrx.com, the caregiver site, the board and the VoiceWRX app for Windows. It works together with our Terms of Service.

VoiceWRX is a comfort and communication tool. It is not a medical device or a health care service, and it is not meant to store medical records. We are not a health care provider, health plan or business associate under HIPAA, so HIPAA does not apply to VoiceWRX; this policy and the laws described below do.

2. What we collect

From caregivers

• Account details: name, email address, password (stored only as a secure one-way hash) and sign-in records.
• Phone numbers for alerts, if you add one, and your choice of calls, texts or both.
• Billing details: handled by Stripe. We receive whether a plan is active and a customer reference, not your full card number.

About the board and the person using it

• The board: its name, the pronouns you choose, tiles, words, pictures and photos you add, and settings such as the voice and look time.
• What is said: recent phrases are kept briefly so caregivers can see them in the live view. Words the keyboard learns are stored on the board's computer.
• Text messages: if texting is turned on, the names, phone numbers and photos of the people on the board's list, and the messages and photos sent and received.
• Alerts: when a "Come here" alert was sent, and who answered.

Automatically

• Technical records: IP address, browser or device type and the pages requested, in our server logs, used to run, secure and fix the service.
• Cookies: only the ones VoiceWRX needs to keep you signed in and to keep a screen linked to its board. No advertising, analytics or tracking cookies.

What we do not collect

• Camera: in camera mode, video is processed on the computer to follow the eyes and is never sent to us or stored.
• Eye trackers: gaze data from a Tobii or other tracker stays on the computer and is not sent to us.

3. Information that may relate to health

Some of what is on a board, or in messages, could reveal something about a person's health, for example that they use an eye tracker or a phrase they say. Some state laws, such as Washington's My Health My Data Act and similar laws in Nevada and Connecticut, call this "consumer health data". For this information:

• We collect and use it only to provide VoiceWRX as you ask, with your consent, which you give when you set up and use a board.
• We share it only with the service providers in Section 5, only so they can provide VoiceWRX, and we never sell it.
• You can ask us at any time to see it, to delete it, or to withdraw consent, by emailing support@voicewrx.com. We will not treat you differently for doing so, although some features cannot work without the information they use.

4. How we use information

• To run VoiceWRX: speak and sync the board, send alerts, deliver texts, show the live view, and keep your settings.
• To make voices and suggestions: the words to be spoken, and the words being typed or replied to, are sent to our voice and AI providers to create speech and suggestions.
• To keep the service safe and working: security, fraud prevention, troubleshooting and backups.
• To communicate with you: confirmation codes, password resets, alerts and important notices about your account or these policies.
• To bill for plans, and to meet our legal obligations.

We do not use your information for advertising, we do not build advertising profiles, and we do not use boards or messages to train AI models.

5. Who we share it with

We share personal information only with service providers that help us run VoiceWRX, under agreements that limit them to providing their service to us:

• DigitalOcean: hosting and storage, in the United States.
• ElevenLabs: turning text into natural human voices. If you connect your own ElevenLabs account, your use is also covered by your agreement with them.
• Anthropic: AI suggestions that finish sentences and suggest replies. Under its commercial terms, Anthropic does not use this data to train its models.
• Twilio: alert calls and texts, confirmation codes, and texting from the board.
• Resend: account emails such as confirmation codes.
• Stripe: payments, tax and billing.
• Apple, Google and Mozilla push services: delivering phone notifications to the phones that turned them on. The notification says who needs help and what they said.

We also share information when the law requires it, to protect anyone's safety or our rights, or as part of a merger or sale of VoiceWRX, in which case the new owner must protect it as this policy describes. Inside a board, the people you allow can see what the board shares: caregivers on the board see its settings and live view, and see messages only if the board's owner allows it.

We do not sell personal information, and we do not "share" it for cross-context behavioral advertising as California law uses those words.

6. Texts and calls

Phone numbers you add are used only for VoiceWRX alerts, confirmation codes and the board's own text conversations. We do not use them for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties, except the messaging providers that deliver VoiceWRX's own messages. Anyone can reply STOP to stop texts from VoiceWRX, or HELP for help. Message and data rates may apply.

7. How long we keep it

• Account and board information is kept while the account is open.
• Each text conversation keeps its most recent 300 messages; older ones are removed automatically.
• Recent spoken phrases for the live view are kept only briefly in memory.
• When you ask us to delete an account or board, we delete it from the live service, and it is removed from our backups as they are replaced on their normal schedule.
• We keep billing records for as long as tax and accounting laws require.

8. Security

We use encrypted connections (HTTPS), store passwords only as one-way hashes, encrypt the voice account keys families add, keep boards and photos private to their members, check that alert and texting webhooks really come from our provider, and limit who can access our systems. No method is perfect, so we cannot promise absolute security. If a breach affects your personal information, we will notify you as the law requires.

9. Your choices and rights

You can change most information yourself on the caregiver site, turn texting, alerts and caregiver access to messages on or off, and remove people or phone numbers. You can also email support@voicewrx.com to:

• see the personal information we hold about you or a board you own, and get a copy;
• correct it;
• delete it, or delete the account or a board;
• withdraw consent to processing, including of consumer health data; or
• appeal a decision we made about one of these requests.

Depending on where you live (for example California, Colorado, Connecticut, Virginia, Washington or other states with privacy laws), you may have these rights by law. We will respond within the time the law requires, may need to verify your identity first, and will not discriminate against you for using them. An authorized agent may make a request for you with your written permission. Because we do not sell personal information or use it for targeted advertising, there is nothing to opt out of, but we honor Global Privacy Control signals as an opt-out anyway.

10. Children

Caregiver accounts are for adults, and VoiceWRX is not directed to children. If the person using a board is a child, a parent or legal guardian must create and control the account and provides the information on it. We do not knowingly collect personal information directly from a child under 13. A parent or guardian can review or delete a child's information at any time by emailing support@voicewrx.com.

11. Where information is stored

VoiceWRX is run from the United States, and information is stored and processed in the United States. Some service providers may process information in other countries under appropriate safeguards.

12. Changes to this policy

If we make a significant change, we will tell you by email or on the caregiver site before it takes effect. The date at the top shows when this policy last changed.

13. Contact

CompanyWRX, LLC · support@voicewrx.com