Terms of Service

Effective October 29, 2026 · Version 2026-10-29

The short version

VoiceWRX is a comfort and communication tool. It helps a person speak and text with their eyes or a pointer, and lets family stay in touch.
VoiceWRX is not a medical device, not a nurse call system, not a medical alert service and not an emergency service. It cannot call 911 or any emergency number.
Alerts, calls, texts and notifications can be late or fail. Never rely on VoiceWRX as the only way for someone to get help.
The plan is $69 a month per board, renews monthly, and you can cancel any time.
Disputes go to individual arbitration, on terms that bind us exactly as they bind you, and you can opt out within 30 days.

The short version is only a guide. The full terms below are what apply.

1. Who we are

VoiceWRX is provided by CompanyWRX, LLC ("CompanyWRX", "we", "us"). "VoiceWRX" means the website at voicewrx.com, the caregiver site, the board, the VoiceWRX app for Windows, and the alerts and messages they send. "You" means the person who creates or uses a VoiceWRX account.

2. Agreeing to these terms

By creating an account, starting a plan, or using VoiceWRX, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use VoiceWRX. You must be at least 18 years old and able to enter into a contract to create an account.

3. What VoiceWRX is, and is not

VoiceWRX is a comfort and communication tool. It turns a look at the screen, or a pointer, into spoken words and text messages, and lets family and caregivers change the board and stay in touch. It is meant for convenience, connection and everyday comfort.

VoiceWRX is not a medical device. It is not intended to diagnose, treat, cure, monitor, mitigate or prevent any disease or condition, and it does not provide medical, nursing, therapy or professional care advice. It is not a speech-language therapy program and is not a substitute for any device, equipment or care a medical or therapy professional has recommended or prescribed.

VoiceWRX is not an emergency or life-safety service. It is not a nurse call system, a medical alert or personal emergency response system, a fall detector, a monitoring service or a substitute for supervision. VoiceWRX cannot call 911 or any emergency number, does not contact emergency services, and nobody at CompanyWRX watches for or responds to alerts. In an emergency, call 911 or your local emergency number by other means.

You are responsible for making sure the person using VoiceWRX has an independent, reliable way to get help that suits their needs and their care plan, and for deciding whether VoiceWRX is appropriate for them.

4. Alerts, calls, texts and notifications

VoiceWRX can send a "Come here, please" alert as a phone notification and, for caregivers who choose it, as an automated phone call or text message. These alerts are a convenience, offered on a best-effort basis. They can be delayed, arrive out of order, or not arrive at all, for reasons that include, for example: power or internet loss; a computer that is off, asleep or restarting; an eye tracker, camera or calibration that is not working; phone, carrier, notification, battery-saving, "Do Not Disturb" or Focus settings; carrier filtering or outages; outages at our service providers; an expired or unpaid plan; a phone number entered wrongly; or an alert that is never triggered.

We do not promise that any alert, call, text, notification or message will be delivered, delivered on time, or noticed by anyone, or that anyone will respond. Never rely on VoiceWRX as the only way for someone to call for help.

Consent to automated calls and texts. When you add and confirm your phone number for alerts, you agree that VoiceWRX may call and text that number using automated technology to send alerts, confirmation codes and test messages for the boards you care for. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies with how often alerts are triggered. Reply STOP to stop texts and HELP for help, or turn alerts off on the caregiver site. Only add a phone number that belongs to you.

5. Accounts and the person using the board

Caregiver accounts are for adults. You are responsible for keeping your password private, for activity on your account and on boards you own, for the accuracy of the information you enter, and for anyone you give a screen link, sign-in code or PIN to. Tell us right away at support@voicewrx.com if you think your account has been used without permission.

A board is used by the person it is set up for, who may not hold the account. You confirm that you have that person's permission, or the legal authority to act for them (for example as their parent, guardian or agent), to set up their board, to handle their information as our Privacy Policy describes, and to manage settings such as whether caregivers can read their messages. If the person using the board is a minor, a parent or legal guardian must create and control the account.

6. Texting from the board

When a caregiver turns texting on, the person using the board can send text messages to up to 10 people a caregiver adds, and read their replies. The account owner is responsible for this list. Only add people who know the person and have agreed to receive texts from them. The first text to each person says who it is from and that they can reply STOP. People who reply STOP will not receive further texts from that board unless they reply START.

Texts are sent through our messaging providers and are subject to carrier rules and filtering. Delivery, timing and the display of photos are not guaranteed. Do not use texting for marketing, for messages to people who have not agreed to receive them, or for anything unlawful.

7. Plans, billing and cancellation

Price and renewal. A VoiceWRX plan costs US$69 per month for each board, plus any applicable taxes, unless we offered you a different price or a promotional code. Your plan renews automatically every month and your payment method is charged each month until you cancel. Boards that were free when we gave them, or that use a free-for-life code, are not charged.

Cancel any time. You can cancel online at any time from Manage billing on the caregiver site. Cancellation takes effect at the end of the current monthly period, and you keep the plan's features until then. We do not give refunds or credits for partial months, except where the law requires it.

Payments. Payments are processed by Stripe. For some purchases, Stripe or one of its affiliates may act as the reseller or merchant of record and may calculate and collect sales tax, in which case Stripe's own terms for that purchase also apply. We do not receive or store your full card number.

Changes in price. We will tell you at least 30 days before any price change takes effect for your plan, and you can cancel before it does.

If a plan lapses. If a payment fails or a plan ends, we may stop the plan's features, including natural human voices, AI suggestions, texting and alert calls and texts. Where we can, the board will keep speaking with the computer's built-in voice and phone notifications will continue. We may also prevent a new screen from being linked.

Promotional codes are personal to the person we gave them to, cannot be sold or transferred, have no cash value, and may be limited to one use.

8. Your content

You and the person using the board own what you put into VoiceWRX: tiles, words, photos, messages and settings ("your content"). You give us permission to store, process, transmit and display your content only as needed to provide, secure and support VoiceWRX for you, including sending it to the service providers listed in our Privacy Policy. We do not sell your content or use it for advertising. You confirm you have the right to upload any photo or other content you add.

9. Acceptable use

Do not use VoiceWRX to break the law; to harass, threaten or deceive anyone; to send texts to people who have not agreed to receive them or who replied STOP; to impersonate anyone; to upload content you have no right to share; to try to get into accounts, boards or systems that are not yours; to interfere with or overload the service; or to copy, resell or reverse engineer it except as the law allows. We may suspend or remove access for misuse.

10. Other services and equipment

VoiceWRX works with equipment and services we do not control, including eye trackers (such as Tobii devices and their software), computers, cameras, phones, internet and phone carriers, and the providers we use for voices, AI suggestions, messages, email, hosting and payments. Their availability, accuracy and terms are their own. We are not responsible for them, and we do not guarantee VoiceWRX will work with any particular device or setup.

AI suggestions and voices. Word predictions, AI sentence and reply suggestions, and computer-generated voices can be wrong, unsuitable or unavailable. They are offers only; nothing is spoken or sent until the person using the board chooses it.

11. Changes and availability

We work to keep VoiceWRX available and to improve it, and we may add, change or remove features. VoiceWRX may be unavailable at times, including for maintenance and for reasons outside our control.

12. Disclaimer of warranties

To the fullest extent the law allows, VoiceWRX is provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant that any alert, call, text, notification, message, voice or suggestion will be delivered, accurate, timely or noticed. Some places do not allow some of these exclusions, so some may not apply to you.

13. Limitation of liability

To the fullest extent the law allows: (a) CompanyWRX and its owners, employees and suppliers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data or goodwill; (b) CompanyWRX is not liable for any injury, harm, loss or damage that results from any alert, call, text, notification or message being delayed, not delivered, not noticed or not answered, from anyone's failure to respond, or from relying on VoiceWRX for safety, health or emergency purposes; and (c) our total liability for all claims relating to VoiceWRX is limited to the greater of the amount you paid us for VoiceWRX in the 12 months before the claim arose, or US$100.

These limits apply whatever the legal theory and even if we were told a loss was possible. Nothing in these Terms limits liability that the law does not allow to be limited, such as liability for fraud, or for gross negligence or willful misconduct where the law forbids limiting it.

14. Indemnity

To the extent the law allows, you will reimburse CompanyWRX for reasonable losses and costs, including reasonable attorneys' fees, arising from a third-party claim caused by your breaking these Terms or the law, including texts sent to people who had not agreed to receive them. This section does not apply to losses caused by our own breach or misconduct.

15. Ending the agreement

You can stop using VoiceWRX and delete your account at any time by contacting support@voicewrx.com. We may suspend or end access for a serious or repeated breach of these Terms, or if we stop offering VoiceWRX, in which case we will give reasonable notice where we can and refund any prepaid amount for a period not yet started. Sections 8 and 12 to 19 continue after the agreement ends.

16. Disputes and arbitration

Please read this section. It requires individual arbitration and waives jury trials and class actions. You may opt out within 30 days, and nothing changes for your account if you do.

16.1 It applies equally to both of us. Every obligation in this section binds CompanyWRX exactly as it binds you, including for claims about unpaid fees or misuse. Neither of us keeps a right to go to court that the other does not have.

16.2 Talk first. Before starting arbitration or a court case, the person with the claim sends a written Notice of Dispute describing it and the relief wanted: to support@voicewrx.com if it is you, or to your account email if it is us. We then both try in good faith to settle it for 60 days. Time limits for the claim are paused while this happens.

16.3 Arbitration. If it is not settled, any dispute arising out of or relating to these Terms or VoiceWRX will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one neutral arbitrator. You may choose to have any hearing in the county where you live, by video, or on documents only. The arbitrator may award any individual relief a court could, and the Federal Arbitration Act governs this section. For consumer claims, we pay all AAA filing, administration and arbitrator fees beyond the first US$200, unless the arbitrator finds the claim frivolous.

16.4 No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. This binds us exactly as it binds you. If this waiver is found unenforceable for a particular claim, that claim alone goes to the courts named in Section 17.

16.5 Exceptions for both of us. Either of us may bring an individual claim in small claims court if it qualifies, or ask a court for temporary relief to stop imminent, irreparable harm while the arbitration decides the dispute.

16.6 Your right to opt out. You can reject this Section 16 by emailing support@voicewrx.com within 30 days of first accepting these Terms, with the subject "Arbitration Opt-Out", your name, your account email, and a statement that you opt out. Your account, price and support are not affected in any way.

16.7 Jury waiver. If a dispute goes to court rather than arbitration, you and we each waive any right to a jury trial, to the extent the law allows.

17. Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act. For any dispute not in arbitration, you and we agree to the state and federal courts located in New Mexico, except that you may also bring a claim in the courts where you live if the law gives you that right. Consumer protection laws of the place you live still protect you where the law says they cannot be waived.

18. Changes to these terms

We may update these Terms. If a change is significant, we will tell you by email or on the caregiver site at least 30 days before it takes effect. If you keep using VoiceWRX after a change takes effect, the new Terms apply; if you do not agree, cancel before then. A change to Section 16 does not apply to a dispute we already know about.

19. General

These Terms and the Privacy Policy are the whole agreement between you and us about VoiceWRX. If any part is found unenforceable, the rest remains in effect. Not enforcing a part is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them to a company that takes over VoiceWRX, and will tell you if we do. We are not responsible for delays or failures caused by events beyond our reasonable control. We may send you notices by email or on the caregiver site.

20. Contact

CompanyWRX, LLC · support@voicewrx.com